We have put together this FAQ to save your shopping time. Shop beautiful African prints dress with ease! Shipping is via DHL. Handling time is 3-5 days. Shop or sew an Ankara African dress regardless of our store location. The preferred beautiful African clothing online store for female wears / women outfits.

FAQ, SHIPPING, RETURN AND REFUND

SHIPPING, RETURN AND REFUND

Your orders are sewn, handmade with love and shipped from our Sewing Studio located at 1, Olubiyi Fayinto Street, off pipeline Fagba, Iju, Lagos, Nigeria, Africa. (Our Google location plus code is M839+55 Agege, Lagos)

 

Items in stock usually shipped within 24 hours. Items pre-order or tailor made takes at least three production days. Most of our ready to wear designs are pre-order. Receipt of your payment and basic measurement (Bust, Waist and Hips) initiate production thus impacts production/shipment time.

 

Working Time: Monday ~ Friday (07:30 – 18: 15 Hours Nigeria Time) 

Resting Time: Saturday & Sunday (Available on weekends subject to prior appointment)

 

COVID-19 Update: Due to Covid -19, our work hours are pretty flexible to cope with social distancing and workloads. Kindly book appointment before each visit for safety reasons. Online channel is available 24 hours. Shop quality and receive quality at your comfort.

 

Order Processing Time: If you place the order on Saturday, Sunday or Public holidays. Your order will be processed on the next working day. In some cases delivery may take a little longer than stated due to security and customs clearance. We know how important to get your orders to you promptly. Be assured of our best effort at all times. We keep you in the loop at all times

 

Example of Some Destination                 Countries/Areas and their Estimated Time Delivery Days

                     

America                                                         5 - 10 Working Days Excluding public holidays

 

Canada                                                          5 - 10 Working Days excluding public holidays

 

Europe                                                           7 -12 days excluding public holidays

 

Nigeria                                                           Lagos 1.5 Working Days excluding public holidays

                                                                        Outside Lagos 2-3 Working Days excluding public holidays

 

South Africa                                                 5-7 Working Days excluding public holidays

 

You can track it directly. We ship via DHL. You can chat with us for other countries specifics.

Attention: Order confirmation and tracking details will be sent via email. We love to keep you in the loop, thus constant update will be sent via email or Whatsapp as preferred. 

 

Note:

 

1. Cancellation of order can be initiated within 24 hours of placing order. 

2. Returns - Notify us immediately via whatsapp /email stating your reason for returns. A return process will be initiated to ascertain refund, return, exchange or replacement.  Kindly notify us at the earliest possible time within 15 days of receipt.

 

Original Condition: We will accept refund, return, exchange or replacement for items that are in new condition, unworn, unaltered and free of damage by customer. For full refund or exchange, mail out within 15 days from receiving items. Items can not returned or exchange after 15 days. Item should be returned with tags attached in original packaging. Please make sure the clothing is INTACT and nothing has been cut off. Due to Covid-19, we appeal to you talk to us first. Notify us immediately via whatsapp /email stating your reason f